How It Works
Critical illness coverage can help you keep your focus on your health when it matters most. This extra coverage can help ease some financial worries during a difficult time.
The Aetna Critical Illness Plan can help you protect your finances if you are diagnosed with a covered condition. The plan pays cash benefits to you when you are diagnosed with a serious condition like:
Your plan also includes benefits for some serious childhood diseases and conditions. And other diseases, like coronavirus,* are covered.
You are guaranteed to be accepted into the plan with no medical questions. No pre-existing conditions are excluded. Please note: your diagnosis must occur after the coverage effective date to be eligible for benefits.
You can use the money to help cover your deductible or everyday expenses like utility bills, mortgage payments and groceries. It’s up to you. Your plan also includes a health screening benefit for a covered preventive test. See the attached benefit summary for details of coverage, including limitations and exclusions.
You can enroll yourself, yourself and child(ren), yourself and spouse, or your family in this plan. Your dependent coverage will be based on 50% of the benefit amount you choose for yourself. There is no additional cost to include your children. You can also learn more by visiting aetnaresource.com/n/Henkel.
After you become a member, you’ll enjoy an Aetna Simplified Claims ExperienceTM on the My Aetna Supplemental app, or on our member portal at Myaetnasupplemental.com. Filing claims is easy; just answer a few short questions online. You can also view your coverage and sign up for direct deposit. If you’re also an Aetna Medical plan member, our system retrieves medical information needed to process your claim. That’s less paperwork for you. Don’t have Aetna Medical? No problem, just upload or take a picture of your medical bill. You can also print and mail a paper claim form to Aetna Voluntary Plans.
*Coronavirus requires a minimum 5 day hospital stay to be covered.
| Phone 1-866-795-4268 |
| Hours M-F 9a-6p ET |
|---|
| Email employerbenefitsinquiries.service@mercer.com |
Answers about the plan, including eligibility, options, enrollment, customer service and more.
How do I file a claim?
Go to myaetnasupplemental.com and either "log In" or "Register", depending on if you've set up your account. Click the "Create a new claim" button and answer a few quick questions. You can even save your claim to finish later. You can also print/mail in form(s) to: Aetna Voluntary Plans, PO Box 14079, Lexington, KY 40512- 4079, or you can ask us to mail you a printed form.
After you become a member, you'll enjoy an Aetna Simplified Claims Experience™ on the My Aetna Supplemental app, or on our member portal at Myaetnasupplemental.com. Filing claims is easy; just answer a few short questions online. You can also view your coverage and sign up for direct deposit. If you're also an Aetna Medical plan member, our system retrieves medical information needed to process your claim. That's less paperwork for you. Don't have Aetna Medical? No problem, just upload or take a picture of your medical bill. You can also print and mail a paper claim form to Aetna Voluntary Plans.
If you’re not an Aetna medical member, the system will prompt you to upload your medical documentation. If you are an Aetna member, no documentation is needed. Accepted documents include an itemized bill or Uniform Medical Billing Form 2004 (UB04).
If you require language assistance, please call Member Services at 1-800-607-3366 and an Aetna representative will connect you with an interpreter. If you're deaf or hard of hearing, use your TTY and dial 711 for the Telecommunications Relay Service. Once connected, please enter or provide the Aetna telephone number you're calling.
Si usted necesita asistencia lingüística, por favor llame al Servicios at Miembro a 1-800-607-3366, y un representante de Aetna le conectará con un interprete. Si usted es sordo o tiene probtemas de audición, use su TTY y marcar 711 para el Servicio de Retransmisión de Telecomunicaciones (TRS). Una vez conectado, por favor entrar o proporcionar el número de teléfono de Aetna que está llamando.
How can this help me?
When can I enroll?
What if my employment status changes?
Who is eligible?
Will my rates increase as I get older or if I file a claim?
Will I have to take a medical exam to get this coverage?
What types of critical illnesses am I covered for?
These form(s) are in Adobe Acrobat Reader (PDF) format and are available for downloading and printing.
| Benefit Summary |