Go to myaetnasupplemental.com and either "log In" or "Register", depending on if you've set up your account. Click the "Create a new claim" button and answer a few quick questions. You can even save your claim to finish later. You can also print/mail in form(s) to: Aetna Voluntary Plans, PO Box 14079, Lexington, KY 40512- 4079, or you can ask us to mail you a printed form.

After you become a member, you'll enjoy an Aetna Simplified Claims Experience™ on the My Aetna Supplemental app, or on our member portal at Myaetnasupplemental.com. Filing claims is easy; just answer a few short questions online. You can also view your coverage and sign up for direct deposit. If you're also an Aetna Medical plan member, our system retrieves medical information needed to process your claim. That's less paperwork for you. Don't have Aetna Medical? No problem, just upload or take a picture of your medical bill. You can also print and mail a paper claim form to Aetna Voluntary Plans.

If you’re not an Aetna medical member, the system will prompt you to upload your medical documentation. If you are an Aetna member, no documentation is needed. Accepted documents include an itemized bill or Uniform Medical Billing Form 2004 (UB04).

If you require language assistance, please call Member Services at 1-800-607-3366 and an Aetna representative will connect you with an interpreter. If you're deaf or hard of hearing, use your TTY and dial 711 for the Telecommunications Relay Service. Once connected, please enter or provide the Aetna telephone number you're calling.

Si usted necesita asistencia lingüística, por favor llame al Servicios at Miembro a 1-800-607-3366, y un representante de Aetna le conectará con un interprete. Si usted es sordo o tiene probtemas de audición, use su TTY y marcar 711 para el Servicio de Retransmisión de Telecomunicaciones (TRS). Una vez conectado, por favor entrar o proporcionar el número de teléfono de Aetna que está llamando.

The Aetna Critical Illness Plan can help you protect your finances if you are diagnosed with a covered serious condition. You can use the money to help cover your deductible or for everyday expenses like utility bills, mortgage payments and groceries. It puts extra money in your pocket so you can focus on recovery.

All eligible employees can enroll during annual enrollment. New hires can enroll during their new hire enrollment period. You will not be able to enroll outside of your new hire enrollment period or annual enrollment unless you experience a qualifying life event, like marriage, birth of a child, etc.

When you leave or retire from your current employer, you can continue your coverage without interruption, subject to applicable law and the plans' terms and conditions. Although payroll deduction will no longer be available, you can pay Aetna directly. Portability forms are available at www.myaetnasupplemental.com or call Member Services at 1-800-607-3366 for assistance.

If you work at least 20 hours per week, you can sign up for coverage for yourself and your eligible dependents during your new hire enrollment eligibility period, during the annual enrollment period or if you experience a qualifying life event. No medical questions are asked. The plan is designed to complement, not replace, major medical insurance.

Your rates will be based on your age and tobacco usage as of the effective date of your coverage. Rates will not increase due to your age as long as you are enrolled in the plan.

No, you will not need to take a medical exam or answer any health questions. Your acceptance into the plan is guaranteed.

The Aetna Critical Illness Plan pays benefits if you are diagnosed with a covered serious condition, like a heart attack, stroke, end stage renal failure, cancer and more. Your benefit summary has a complete listing.